Reference

Reset Your Password and Get Back In

Lost access happens. We built a recovery flow that uses your DANA, OVO or GoPay wallet to confirm your identity so you can reset your password and jump back into the lobby in under three minutes.

Mobile RecoveryWallet VerificationInstant ResetSupport Available
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mutiara33 Reset Your Password and Get Back In
SECURITY MEASURES

How We Keep Your Reset Secure

One-Time Code

Every reset code expires after ten minutes and works only once. Even if someone intercepts the message, they cannot reuse the code after you complete the reset.

Wallet-Linked Verification

We match your wallet registration details against the account holder name and phone number. If those do not align, the reset request is flagged and our team reaches out to verify your identity before allowing any password change.

Password Strength Check

Your new password must include at least eight characters, one uppercase letter, one number and one symbol. We reject common patterns and dictionary words so your account stays harder to guess even if your email is compromised elsewhere.

Activity Log

After every successful reset, we log the timestamp, device and location. You can review recent activity from your account settings and flag anything that looks unfamiliar.

mutiara33 Three Ways to Recover Your Account

Three Ways to Recover Your Account

Tap the password reset link on the login screen and pick your method. If you registered with DANA, OVO or GoPay, we send a one-time code to that wallet app and you confirm with your PIN. If you used email registration, check your inbox for the reset link and follow the prompts to set a new password. If your phone number is

on file, request an SMS code and enter it on the next screen. Each path takes two to three minutes and logs you straight into your account when it is done. Players in Yogyakarta and across Indonesia use wallet verification most because it is tied to the same payment rail you already trust for deposits.

NEED HELP

Support Paths While You Reset

Live Chat Tap the chat bubble at the bottom of the reset screen if the code does not arrive or if your wallet app shows an error.
Email Recovery If your email address is still current, you can bypass wallet verification and receive a secure reset link in your inbox.
Verification Troubleshooting When wallet verification times out, check that your DANA, OVO or GoPay app is updated and that your registered phone number matches the one tied to that wallet. Mismatched details block the code from arriving.

Password Reset Terms Explained

01
What is a one-time code?

A six-digit number sent to your wallet app or phone that you enter on the reset screen to prove you own the account. It expires after ten minutes and cannot be reused once submitted.

02
What does wallet verification mean?

A security step that sends a code to the DANA, OVO or GoPay account you registered with. You open that wallet app, copy the code and paste it on our site to confirm your identity before resetting the password.

03
What is an email reset link?

A unique URL we send to your registered email address. Clicking it opens a secure page where you can type a new password. The link expires after one hour and only works on the device or browser that requested it.

04
What is account lockout?

A temporary freeze triggered after five failed reset attempts in a row. It protects your account from brute-force attacks and lifts automatically after thirty minutes or when you contact support to verify your identity.

05
What does session timeout mean?

The reset page closes if you leave it idle for more than fifteen minutes. Start a new reset request from the login screen if your session expires; the old code will no longer work.

06
What is SMS verification?

A code delivered as a text message to the phone number on file. You type it into the reset form to prove you control that number. Delivery usually takes under a minute if your carrier supports it.

Password Reset Questions Answered

Most resets finish in two to three minutes from the moment you request the code to the moment you log back in. Wallet verification is fastest because the code arrives in your DANA, OVO or GoPay app within seconds.

Check that your wallet app or SMS inbox is not blocking messages from unknown senders. Wait one minute, then tap the resend button on the reset screen. If it still does not arrive, open live chat and our team can send it through an alternate channel.

Yes. Request the reset from any device with a browser, verify your identity with the code and set your new password. Once complete, log in from your usual device with the new credentials and everything syncs automatically.

Yes. For security, every active session on desktop and mobile is ended the moment you finish the reset. You will need to log in again on each device using your new password to access your account and continue playing.

Contact support through live chat and provide your account username plus any recent deposit or withdrawal details. Our verification team will ask a few security questions, confirm your identity and manually update your contact information so you can complete the reset.

No. Our system blocks reuse of your last three passwords to keep your account safer. Pick a new password that meets the strength requirements and store it somewhere secure or use a password manager to remember it for next time.
Reference

Password Reset Help

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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